"I have spoken to the same person twice and not only does she *hate* her job, which I understand, but she makes it known she hates her job and you are making her life miserable and difficult by calling.
I think I prefer dying and having heart pain than calling this place. The audible sighs, the grunting... because I asked to make an appointment...
Get another job if you can, your misery affects those who need care.
"
"I have spoken to the same person twice and not only does she *hate* her job, which I understand, but she makes it known she hates her job and you are making her life miserable and difficult by calling.
I think I prefer dying and having heart pain than calling this place. The audible sighs, the grunting... because I asked to make an appointment...
Get another job if you can, your misery affects those who need care.
"
"This guy decided to have a temper tantrum after he poorly planned and incorrectly timed my blood test. He was persistently rude, and would have a nurse communicate with me in the waiting room (directly outside his office, where I could see him lounging around) instead of talking to me face to face like a human being. If you like being yelled at for the mistakes of other people, and being treated as a mere annoyance during every visit, then he is your guy!
"
"This guy decided to have a temper tantrum after he poorly planned and incorrectly timed my blood test. He was persistently rude, and would have a nurse communicate with me in the waiting room (directly outside his office, where I could see him lounging around) instead of talking to me face to face like a human being. If you like being yelled at for the mistakes of other people, and being treated as a mere annoyance during every visit, then he is your guy!
"
"she has been a second god to me she is beyound great had i not found her when i did i know were i would be today.
"
"she has been a second god to me she is beyound great had i not found her when i did i know were i would be today.
"
"The best doctor I've ever had. She is incredibly patient, knowledgeable and compassionate. Dr. Litvinova is very through and answers all my questions so that I actually understand what the issues are. Highly recommend!
"
"The best doctor I've ever had. She is incredibly patient, knowledgeable and compassionate. Dr. Litvinova is very through and answers all my questions so that I actually understand what the issues are. Highly recommend!
"
"Dr Brett Bernstein is excellent! Excellent MD and staff -- I know because I survived the worse...google Dr Fagelman assault -- watch the YouTube of see Dr Fagelman's attack receptionist punch me a running punch to my eye at 155 Spring St.
So when I praise an MD I know. I am not a fan of Beth Israel but Dr Bernstein is the best experience tied with Dr Katenbaum who operated on my knee twice.
Highest praise for being kind and patient and hearing my concerns since my Mom has colon cancer stage 2 or 3 we don't know yet.
I trust Dr B.
"
"Dr Brett Bernstein is excellent! Excellent MD and staff -- I know because I survived the worse...google Dr Fagelman assault -- watch the YouTube of see Dr Fagelman's attack receptionist punch me a running punch to my eye at 155 Spring St.
So when I praise an MD I know. I am not a fan of Beth Israel but Dr Bernstein is the best experience tied with Dr Katenbaum who operated on my knee twice.
Highest praise for being kind and patient and hearing my concerns since my Mom has colon cancer stage 2 or 3 we don't know yet.
I trust Dr B.
"
"I cannot recommend Dr. Ian J. Cohen. Although the appointment was made two months earlier, he came unprepared. He recommended additional medical tests despite the fact that he had not read any of the past results. Upon being asked about the necessity, he was unable to point to any specific evidence to support these recommendations. The most definitive reason he came up with was to rule out alcoholism, which he could have ruled out simply by asking about drinking habits. I had to volunteer that I rarely drink. However, even if this was the case, no studies show that the "root cause" of the condition would change the treatment or course of action. The only way of correcting the problem is to abstain for drinking, make dietary changes, and exercise.
More disgruntling, he billed the visit as a 30 minute appointment (over $400) even though the reserved appointment was only for 15 minutes. He was not present on the telehealth page for the entire 15 minutes either. While more time could have been spent asking him more questions, it would not have been constructive considering Dr. Cohen’s lack of preparedness. He unequivocally expressed that he was more interested in making broad recommendations that reviewing the specifics of the case.
The discouragement elicited by this experience was eventually relayed to Dr. Cohen. Its disappointing that Dr. Cohen decided to defend himself against minute and/or irrelevant details related to the central concerns instead of taking the time to directly talk to a patient who clearly feels that questions were not adequately addressed. Moreover, he dismissed the concerns as complaints about medical jargon. The actual phrase Dr. Cohen used was “patient disagreed with some of the templated phrases.” At least, this suggests an admittance to having failed to review the past test results and, by suggestive extension, basing his medical opinions on templates that maintain little semblance to the issue at hand. But this also indicates a more disturbing problem in which Dr. Cohen (a) copies and pastes terms to talk to patients and (b) doesn’t believe patients are capable of understanding their own medical files. Moreover, he seems to assume that the very patients who trust him to provide care do not deserve his own analysis of their medical problems and only deserve predetermined formulas. To be clear, all members of this household are highly educated and have multiple relatives or friends in the medical profession who reviewed what he dismissed as a complaint about language instead of substance. The consensus is that the problem was not a lack of understanding for medical jargon.
Ultimately, it is my hope that Dr. Cohen and his staff will review this message and use it as an opportunity to grow and improve. Yes, medical doctors might feel busy, rushed, overwhelmed, overworked, and crunched for money in the wake of student loans. But they are not alone. Many others have spent just as much time in school and may harbor similar sentiments too. Its simply not an excuse for a lack of care and an inability to answer specific questions that no other profession would likely tolerate.
Thank you to Mount Sinai for addressing and correcting this issue. It is nice to know that Mount Sinai takes feedback seriously and is willing to address disgruntled patients and medical bills for services that were not given. Considering other positive experiences with physicians at Mount Sinai, their professional handling of this situation encourages us to see other physicians in their network.
"
"I cannot recommend Dr. Ian J. Cohen. Although the appointment was made two months earlier, he came unprepared. He recommended additional medical tests despite the fact that he had not read any of the past results. Upon being asked about the necessity, he was unable to point to any specific evidence to support these recommendations. The most definitive reason he came up with was to rule out alcoholism, which he could have ruled out simply by asking about drinking habits. I had to volunteer that I rarely drink. However, even if this was the case, no studies show that the "root cause" of the condition would change the treatment or course of action. The only way of correcting the problem is to abstain for drinking, make dietary changes, and exercise.
More disgruntling, he billed the visit as a 30 minute appointment (over $400) even though the reserved appointment was only for 15 minutes. He was not present on the telehealth page for the entire 15 minutes either. While more time could have been spent asking him more questions, it would not have been constructive considering Dr. Cohen’s lack of preparedness. He unequivocally expressed that he was more interested in making broad recommendations that reviewing the specifics of the case.
The discouragement elicited by this experience was eventually relayed to Dr. Cohen. Its disappointing that Dr. Cohen decided to defend himself against minute and/or irrelevant details related to the central concerns instead of taking the time to directly talk to a patient who clearly feels that questions were not adequately addressed. Moreover, he dismissed the concerns as complaints about medical jargon. The actual phrase Dr. Cohen used was “patient disagreed with some of the templated phrases.” At least, this suggests an admittance to having failed to review the past test results and, by suggestive extension, basing his medical opinions on templates that maintain little semblance to the issue at hand. But this also indicates a more disturbing problem in which Dr. Cohen (a) copies and pastes terms to talk to patients and (b) doesn’t believe patients are capable of understanding their own medical files. Moreover, he seems to assume that the very patients who trust him to provide care do not deserve his own analysis of their medical problems and only deserve predetermined formulas. To be clear, all members of this household are highly educated and have multiple relatives or friends in the medical profession who reviewed what he dismissed as a complaint about language instead of substance. The consensus is that the problem was not a lack of understanding for medical jargon.
Ultimately, it is my hope that Dr. Cohen and his staff will review this message and use it as an opportunity to grow and improve. Yes, medical doctors might feel busy, rushed, overwhelmed, overworked, and crunched for money in the wake of student loans. But they are not alone. Many others have spent just as much time in school and may harbor similar sentiments too. Its simply not an excuse for a lack of care and an inability to answer specific questions that no other profession would likely tolerate.
Thank you to Mount Sinai for addressing and correcting this issue. It is nice to know that Mount Sinai takes feedback seriously and is willing to address disgruntled patients and medical bills for services that were not given. Considering other positive experiences with physicians at Mount Sinai, their professional handling of this situation encourages us to see other physicians in their network.
"
"worst ever experience. had an appointment and doctor showed. he called me for the new appointment and the second time he never showed up. receptionist said every time that he forgot. I’m actually glad he never prescribed any treatment as it would be as bad as his character
"
"worst ever experience. had an appointment and doctor showed. he called me for the new appointment and the second time he never showed up. receptionist said every time that he forgot. I’m actually glad he never prescribed any treatment as it would be as bad as his character
"
Google review for Dr. Mary Waldron
•
isaac quinerly• May 29
Google review for Dr. Larisa Litvinova
•
Imaan Selim• Aug 31
Google review for Dr. Tessa Gomez
•
Suzannah Troy• Aug 25
0.7 mi