Dr. Bryan Tolentino Guerrero

I have spoken to the same person twice and not only does she *hate* her job, which I understand, but she makes it known she hates her job and you are making her life miserable and difficult by calling. I think I prefer dying and having heart pain than calling this place. The audible sighs, the grunting... because I asked to make an appointment... Get another job if you can, your misery affects those who need care.

Went here for testing. They called me within a couple days and told me I had results to look at. They told me that I could discuss these results with a provider but couldn’t give me an appointment until two weeks after my initial testing date. I called about 5 times in the interim trying to figure out if I had an std they wouldn’t give me the results. They told me I could access them via a patient portal but that I wouldn’t have access to the portal until my initial appointment. The last time I called, the week before me appointment, someone on the phone told me that there was nothing concerning in my results. A week later, the provider called me to tell me that I had an STD. It’s now the next day, and I’ve been sitting in the lobby for over an hour waiting for a shot. TLDR: this place sat on my test results for two weeks instead of treating me, and now that I’m at the appointment for treatment they’ve been ignoring me for over an hour.

The staff running the front are beyond rude. They are also unorganized & have “forgotten” to put in my appointments multiple times. Like…work somewhere else if you hate your job so much :)

I usually have very pleasant experience at this location. I have been coming here since I was a freshman in high school. Today I had an appointment for 9:50am. Due to public transportation I was running late. I called 3 times to be sure I could still come in and even took an UBER after waiting for the M train for 20 mins. When I called I spoke to the "call center" and a woman told me its fine and to come in. When I got there I spoke with an Un-sympathetic receptionist. She said that she will send the MD a message and I asked her to mention something in the message and she claimed she could not (I knew she could because I been going there for years and I've requested this before) to then tell me she wont see me. Now I've been told that we are welcome to come as a walk in , in case someone cancels or missed an appointment. if that's the case why couldn't I have been seen since my appointment was literally 30 minutes ago. Everyone knows how hard it is to get appointments now a days and I take my feminine care very seriously. My thing is, I wouldn't be as upset if she had shown even the slightest remorse. I understand when I called it wasn't her I spoke to BUT the careless-ness is not something I've ever experienced there and I work in the medical field.

Terrible and unprofessional. I've had two appointments rescheduled at the absolute last second in the past three weeks with no updates. Both appointments, one with a PCP and another with a psychiatrist, I've waited over a month because availability has been scarce. I've rescheduled work for these phone appointments and on the day of, I get no call. I find out they are rescheduled only when I call the front desk. No texts, no voicemails, no calls in advance to notify any changes. There is a complete lack of organization here. Update: Another canceled appointment. This place is ridiculous. I originally gave this place two stars. I would give it zero if I could. You're probably die before they actually see you.