"It’s a beautiful facility but the place is kind of disorganized as there is a total lack of communication between the different offices and doctors in there.
"
"It’s a beautiful facility but the place is kind of disorganized as there is a total lack of communication between the different offices and doctors in there.
"
"It’s a beautiful facility but the place is kind of disorganized as there is a total lack of communication between the different offices and doctors in there.
"
"It’s a beautiful facility but the place is kind of disorganized as there is a total lack of communication between the different offices and doctors in there.
"
"Dr. Lee is amazing. I like that she is available for video visits. She is thorough in her explanations and is a great listener. She pays attentions to the little details about your health unlike many other Doctors. I wish I could see her for other medical issues!
"
"Dr. Lee is amazing. I like that she is available for video visits. She is thorough in her explanations and is a great listener. She pays attentions to the little details about your health unlike many other Doctors. I wish I could see her for other medical issues!
"
"Dr. Chang is very kind. He's got compassion toward patients and empathy toward their difficulties. He's got that kind look on his face. I've only been there once a couple a few years ago, but that's the impression I received from this doctor. Thank God I don't need to go back there regularly.
"
"Dr. Chang is very kind. He's got compassion toward patients and empathy toward their difficulties. He's got that kind look on his face. I've only been there once a couple a few years ago, but that's the impression I received from this doctor. Thank God I don't need to go back there regularly.
"
"Dr Honig has saved my life. I explained how falling had become a real problem in my life.He immediately sent me for Prolea infusions twice a year the wonderful Iris setup making it easy for me . As my Ataxia progressed, so has the falling . Thanks Doctor Honig and Iris Sincerely, Carol Yankay my advice is go sooner rather than later you never know.
"
"Dr Honig has saved my life. I explained how falling had become a real problem in my life.He immediately sent me for Prolea infusions twice a year the wonderful Iris setup making it easy for me . As my Ataxia progressed, so has the falling . Thanks Doctor Honig and Iris Sincerely, Carol Yankay my advice is go sooner rather than later you never know.
"
"She is one of the best doctors you can ask for, if I was able to give her a 6 stars I would. Waiting time wasn't long like other places, very neat and clean waiting area. The front desk was very nice and efficient with helping patients, including me. The doctor knows her specialty explaining things very clearly and understanding my situation. I highly recommend this doctor for her specialty.
"
"She is one of the best doctors you can ask for, if I was able to give her a 6 stars I would. Waiting time wasn't long like other places, very neat and clean waiting area. The front desk was very nice and efficient with helping patients, including me. The doctor knows her specialty explaining things very clearly and understanding my situation. I highly recommend this doctor for her specialty.
"
"I cannot recommend Dr. Ian J. Cohen. Although the appointment was made two months earlier, he came unprepared. He recommended additional medical tests despite the fact that he had not read any of the past results. Upon being asked about the necessity, he was unable to point to any specific evidence to support these recommendations. The most definitive reason he came up with was to rule out alcoholism, which he could have ruled out simply by asking about drinking habits. I had to volunteer that I rarely drink. However, even if this was the case, no studies show that the "root cause" of the condition would change the treatment or course of action. The only way of correcting the problem is to abstain for drinking, make dietary changes, and exercise.
More disgruntling, he billed the visit as a 30 minute appointment (over $400) even though the reserved appointment was only for 15 minutes. He was not present on the telehealth page for the entire 15 minutes either. While more time could have been spent asking him more questions, it would not have been constructive considering Dr. Cohen’s lack of preparedness. He unequivocally expressed that he was more interested in making broad recommendations that reviewing the specifics of the case.
The discouragement elicited by this experience was eventually relayed to Dr. Cohen. Its disappointing that Dr. Cohen decided to defend himself against minute and/or irrelevant details related to the central concerns instead of taking the time to directly talk to a patient who clearly feels that questions were not adequately addressed. Moreover, he dismissed the concerns as complaints about medical jargon. The actual phrase Dr. Cohen used was “patient disagreed with some of the templated phrases.” At least, this suggests an admittance to having failed to review the past test results and, by suggestive extension, basing his medical opinions on templates that maintain little semblance to the issue at hand. But this also indicates a more disturbing problem in which Dr. Cohen (a) copies and pastes terms to talk to patients and (b) doesn’t believe patients are capable of understanding their own medical files. Moreover, he seems to assume that the very patients who trust him to provide care do not deserve his own analysis of their medical problems and only deserve predetermined formulas. To be clear, all members of this household are highly educated and have multiple relatives or friends in the medical profession who reviewed what he dismissed as a complaint about language instead of substance. The consensus is that the problem was not a lack of understanding for medical jargon.
Ultimately, it is my hope that Dr. Cohen and his staff will review this message and use it as an opportunity to grow and improve. Yes, medical doctors might feel busy, rushed, overwhelmed, overworked, and crunched for money in the wake of student loans. But they are not alone. Many others have spent just as much time in school and may harbor similar sentiments too. Its simply not an excuse for a lack of care and an inability to answer specific questions that no other profession would likely tolerate.
Thank you to Mount Sinai for addressing and correcting this issue. It is nice to know that Mount Sinai takes feedback seriously and is willing to address disgruntled patients and medical bills for services that were not given. Considering other positive experiences with physicians at Mount Sinai, their professional handling of this situation encourages us to see other physicians in their network.
"
"I cannot recommend Dr. Ian J. Cohen. Although the appointment was made two months earlier, he came unprepared. He recommended additional medical tests despite the fact that he had not read any of the past results. Upon being asked about the necessity, he was unable to point to any specific evidence to support these recommendations. The most definitive reason he came up with was to rule out alcoholism, which he could have ruled out simply by asking about drinking habits. I had to volunteer that I rarely drink. However, even if this was the case, no studies show that the "root cause" of the condition would change the treatment or course of action. The only way of correcting the problem is to abstain for drinking, make dietary changes, and exercise.
More disgruntling, he billed the visit as a 30 minute appointment (over $400) even though the reserved appointment was only for 15 minutes. He was not present on the telehealth page for the entire 15 minutes either. While more time could have been spent asking him more questions, it would not have been constructive considering Dr. Cohen’s lack of preparedness. He unequivocally expressed that he was more interested in making broad recommendations that reviewing the specifics of the case.
The discouragement elicited by this experience was eventually relayed to Dr. Cohen. Its disappointing that Dr. Cohen decided to defend himself against minute and/or irrelevant details related to the central concerns instead of taking the time to directly talk to a patient who clearly feels that questions were not adequately addressed. Moreover, he dismissed the concerns as complaints about medical jargon. The actual phrase Dr. Cohen used was “patient disagreed with some of the templated phrases.” At least, this suggests an admittance to having failed to review the past test results and, by suggestive extension, basing his medical opinions on templates that maintain little semblance to the issue at hand. But this also indicates a more disturbing problem in which Dr. Cohen (a) copies and pastes terms to talk to patients and (b) doesn’t believe patients are capable of understanding their own medical files. Moreover, he seems to assume that the very patients who trust him to provide care do not deserve his own analysis of their medical problems and only deserve predetermined formulas. To be clear, all members of this household are highly educated and have multiple relatives or friends in the medical profession who reviewed what he dismissed as a complaint about language instead of substance. The consensus is that the problem was not a lack of understanding for medical jargon.
Ultimately, it is my hope that Dr. Cohen and his staff will review this message and use it as an opportunity to grow and improve. Yes, medical doctors might feel busy, rushed, overwhelmed, overworked, and crunched for money in the wake of student loans. But they are not alone. Many others have spent just as much time in school and may harbor similar sentiments too. Its simply not an excuse for a lack of care and an inability to answer specific questions that no other profession would likely tolerate.
Thank you to Mount Sinai for addressing and correcting this issue. It is nice to know that Mount Sinai takes feedback seriously and is willing to address disgruntled patients and medical bills for services that were not given. Considering other positive experiences with physicians at Mount Sinai, their professional handling of this situation encourages us to see other physicians in their network.
"
"Dr. Khdair is an awesome doctor. He sincerely cares and know his clients. His patients and thoroughness and attentiveness to your concerns, you being proactive to his medical observations and opinions are heard. He is direct and encouraging and gentle and stern all at the same time. I appreciate his services and his follow-up. His communication with my primary, Dr. Saw is excellent.
"
"Dr. Khdair is an awesome doctor. He sincerely cares and know his clients. His patients and thoroughness and attentiveness to your concerns, you being proactive to his medical observations and opinions are heard. He is direct and encouraging and gentle and stern all at the same time. I appreciate his services and his follow-up. His communication with my primary, Dr. Saw is excellent.
"
Google review for Dr. David Goddard
•
Li (Buttercup797)• Aug 9
Google review for Dr. Ya Ju Chang
•
Mi Z• Dec 6
Google review for Dr. Stephen Honig
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carol yankay cyankay• Mar 19
1.2 mi