Frequently Asked Questions

Certainly Health is a healthcare marketplace to book medical and cosmetic care with price transparency.
 
Consumers can compare and book the best health providers with upfront costs, including for services that are covered by your health insurance.

It’s often difficult or not possible to know upfront how much healthcare will cost. In fact, the same service can vary in cost by as much as 10x across doctors. But there's historically been no easy way to see how much different treatments cost or how prices could differ by going to different doctors.

This is true for both medical and cosmetic procedures, which may or may not be covered by health insurance. For services covered by insurance, Americans on high deductible health plans (HDHP) must pay for most of the cost of care until their out-of-pocket max is met.

Certainly Health creates price transparency for you to compare and book the best provider for you while knowing how much you can expect to pay. In addition, for cosmetic procedures that are not covered by insurance, Certainly negotiates Exclusive Certainly Discounts with top providers to ensure you get the highest quality care at the best possible prices.

Kevin is Certainly Health’s CEO and cofounder. After graduating from Stanford, he worked at Uber where he was a founding member of the Uber Health team.

Daryl is Certainly Health's CTO and cofounder. After graduating from Cornell, he built augmented reality games at Snapchat, built autonomous cars at Xiaopeng Motors, then started a food delivery marketplace.

Certainly has partnered with several top providers throughout New York City to offer Exclusive Certainly Discounts. We negotiate discounts so that when you go for treatment, you get the highest quality care at the best possible price. These discounts are only available for Certainly users.

After booking a provider on Certainly who offers an Exclusive Certainly Discount, you’ll receive a QR code to apply the discount amount at the time of payment. After you receive treatment during your appointment, show the staff your QR code, and they will apply your Exclusive Certainly Discount before charging your card on file.

You must book your first appointment with a provider as a new patient through Certainly to access Exclusive Certainly Discounts for the first and future visits. If you have previously seen the provider without booking through Certainly, the provider may choose to not apply the Exclusive Certainly Discount to your visit.

Exclusive Certainly Discounts can expire, but at no additional cost to you. If you are unable to see your provider before the discount expires, you can simply book a new appointment with another provider offering a discount. Be sure to cancel your original appointment to avoid any no-show fees.

All bookings come with Certainly Price Protection, which guarantees you won’t owe more than the prices listed for services based on your insurance.

After your insurance company sends an Explanation of Benefits (EOB) with the final amount due to the provider, we'll charge your card for the cost of services done during the visit.

If your insurance company sends an EOB that says you owe more than the amount listed in the Certainly Price Protection package, email a PDF or photo of the EOB to support@certainlyhealth.com, and we will pay the difference on your behalf.

Prices with "up to $..." are estimates of the maximum amount you may be billed by a provider if you don't pay through Certainly Health. Unpredictable insurance eligibility rules can lead to wide variances in each patient's out-of-pocket cost (e.g., if a patient ends up being out-of-network). Paying with Certainly Price Protection ensures you will see exact, guaranteed prices for the services listed under a provider.

Your card will not be charged until after you receive an Explanation of Benefits (EOB) from your insurance company.

We will pay the provider for you for any of the services listed in your Certainly Price Protection package.

If the provider performs any services not listed in your Certainly Price Protection package, you will be liable and have to directly pay the provider for those services.

You can if you’d like! Certainly Price Protection simply ensures you won’t owe more than the prices listed for the specified services. You’re free to pay the provider directly if the amount you owe is less than or equally to the prices listed in Certainly Price Protection. You will never be double charged.

Yes. All billing will go through your insurance just like any other visit.

Currently, our platform only supports patients with the listed insurance plans when searching, though we are working to add all insurance plans. Contact support@certainlyhealth.com to request we prioritize your insurance plan. Unfortunately, we are not able to support uninsured, Medicare, or Medicaid patients at this time.

Upon evaluating your specific condition, the provider may do more or fewer services that could change the final cost.

The predicted total shown is for services often done during similar patient visits with the same visit reason.

Simply Log In or Sign up with the email you used to book the appointment. View your Appointments to cancel or reschedule. Links to cancel or reschedule an appointment can also be found in your confirmation email.

Every provider has their own cancellation, rescheduling, and no-show policies. You will see the policy when you book your appointment and in your confirmation email. If necessary, you will be liable to pay any cancellation fees.

Yes, your friend needs to be a new Certainly user to be eligible for a referral.

Your friends should use your referral link to sign up. Then they will receive credit in their account to use for their first cosmetic appointment booked through Certainly.

You will receive your referral credit after your friend has paid for their cosmetic treatment from a provider booked on Certainly.

Your credit can be applied towards any provider booked on Certainly for cosmetic treatments. Cosmetic treatments are any services not covered by health insurance, such as Botox (including forehead, TMJ, hyperhidrosis, etc.), fillers, microneedling, and similar treatments.

You can use your credit for any new client visits or for any provider you've previously booked through Certainly.

Before completing your booking with a provider, you will see a confirmation of whether or not you can apply your credit.

Go to “My Dashboard” from your account page. You’ll see your total credit amount there.

If you encounter any issues with applying your credit, please contact our support team at support@certainlyhealth.com.We will assist you in resolving the issue.