Dr. Johnny Arnouk

I am writing to express my deep dissatisfaction and disappointment with the treatment I received from Dr. Arnouk during my recent visit. Upon my check-in, I was met with a disconcerting approach by Dr. Arnouk's assistant, who seemed more interested in treating patients as mere numbers than understanding their actual medical concerns. When I explained that I had sustained injuries from a fall and required the doctor's evaluation to determine if any bones were broken, the assistant shockingly informed me that Dr. Arnouk only examines two body parts per visit. This policy struck me as highly unusual and fundamentally opposed to the purpose of seeking medical attention for multiple injuries resulting from an accident. Despite my disbelief, I was forced to comply with this unreasonable restriction and was left with the unenviable task of choosing which two areas to prioritize for examination. It is beyond comprehension that a medical professional, especially in the field of orthopedics, would impose such arbitrary limitations on patients seeking care for multiple injuries. The notion that one's pain and injuries can be compartmentalized and prioritized in this manner is not only medically unsound but also demonstrates a complete disregard for patient well-being. Given the circumstances, I reluctantly selected my two knees for examination. However, to my astonishment, Dr. Arnouk did not even bother to physically examine my knees, opting instead to solely rely on the x-ray images provided. This omission of a basic physical examination is unacceptable and indicative of a lack of dedication to providing comprehensive and thorough care to patients. It is deeply concerning that a doctor who specializes in orthopedics would neglect the physical aspect of diagnosis, as it undermines the credibility and integrity of the profession. Moreover, when I sought Dr. Arnouk's opinion regarding a potential tetanus shot due to scratches on my hands and legs, his response was equally dismissive and disheartening. He refused to even examine my hands, citing that they did not fall within the two body parts chosen for examination. Consequently, he neglected to address a legitimate concern directly related to my overall health and safety, disregarding the interconnected nature of injuries sustained in an accident. His callous suggestion to visit my primary care physician for such a basic inquiry was both unhelpful and indicative of his lack of empathy and commitment to patient care. The experience I had with Dr. Arnouk was far from satisfactory, and I cannot in good conscience recommend him to anyone seeking competent and compassionate orthopedic care. His prioritization policy and refusal to conduct a physical examination, as well as his dismissive attitude towards a legitimate medical concern, clearly demonstrate that he is more interested in running a business than genuinely helping patients. Such conduct is not befitting of a medical professional and reflects poorly on the reputation of your esteemed institution.

This doctor is unprofessional! Doesn’t listen to his patients and misdiagnosed my injury. I asked for an MRI and he refused. I couldn’t seem to understand why that was? Although I got an MRI through a different doctor and it turns out that I have a torn ACL. I could’ve gotten treatment much faster had this doctor done his job correctly! If you are considering this doctor regarding your injury please do not! My experience with this doctor was unbelievably unprofessional! It’s sad that someone like this was given the right to become a doctor. Very arrogant and inaccurate in his assessment of my injury. This has ultimately caused my condition to worsen. I will be filing a report to Mount Sinai!

$600 for a sub 10 minute session. No mask. Condescending tone. Barely assessed my condition. Go elsewhere.

The worst experience I've ever had. This man is rude, not helpful, and just flat out a bad doctor. He didn't exam me. He tried to say my problem would go away without even looking at my knee. He also made a disgusting comment about a female nurse to another doctor in front of me. Terrible. DO NOT SEE HIM.

I scheduled a video visit because I can’t make it to his office after work. Their system was down so he called me (25 minutes after my appointment start time) after I’d made several calls to the office and was hung up on. I explained that I was having a similar issue/repeated injury and pain, to the last time I saw him (3 years ago) and asked about new imaging. He said I won’t need new imaging but would have to come in so we could discuss injections or possible surgery. He then proceeded to tell me incorrect results of an MRI (I can read the report so I know this was incorrect) and I asked about imaging again. How is he to say (without new imaging) that there hasn’t been something more severe going on? He told me I won’t need new imaging again but I’d need to come in for him to examine me. I don’t understand how he can make an action plan/diagnosis based on information from 3 years ago and simultaneously tell me I need to come in to be seen because he hasn’t seen me in 3 years. I was charged for a regular doctors visit despite it being a 7 minute phone call. I explained to him what my issue was and feel as though my concerns were ignored. I do not feel heard or respected as a patient and I find his remarks about it being 3 years since he’s seen me, but that still somehow being enough time for an MRI to remain valid, wildly hypocritical. It was obvious from the get that he didn’t care and was just using this “video visit” as a way to make money and tell me to come in to be seen. I felt coerced into acting as though what he was saying was fine because he was so off putting. I’m beyond irritated at the whole experience and I’m very annoyed at being charged a full copay for a quick conversation in which I wasn’t even listened to.