Dr. Dong-Hong Shong

I've been seeing her my entire adult life. I've tried other doctors and offices and none of the other doctors care about me as an individual. I know this office is extremely busy because they try to take everyone. No matter how busy she is Dr. Shong makes sure all my questions are answered, order the receptionists to fulfill my requests, ordered lab tests that are specific to me. And more important than anything voluntarily disclose and inform me of how much everything potentially costs me! My entire family and relatives all see her. Sure it is a VERY long wait and location is out of the way for me and there's this one receptionist who is rude but I'm here for the doctor, not the receptionist. The quality of care and her ethics is what keeps me going back. I've been ripped off by so many other doctors that won't answer my questions even when they aren't busy, they work slow, they can be condescending, overcharging my insurance and me, etc. They just don't care. I rather wait hours for quality care (sure it sucks) than walk into a pretty place with friendly receptionists and nice Amenities but with a doctor that simply does not care about my concerns. Many of her patients know the system so its not that bad once u figure out how that office handles the overflow of patients. It's always a minimum of 1.5hr wait. I go at a specific time and put my name down, draw my blood, check how many patients are before me (she averages about 15 mins per a patient) then go for breakfast or lunch then come back 15-25 before they call my name. Stop complaining people, it's downtown Flushing. It's chaotic but there is a system to the maddness. You know what? No, Go ahead and complain and go somewhere else that suits your expectations better. The more people leave, the better for me me.

If I could give this place 0 stars I would. This is the most unorganized doctor’s office I have ever seen. I had to help an elderly pt see this doctor. She had an appointment for 1:00 and was there on time. Upon arrival there is a crowd of people standing in front of the door. No social distancing because the hallway is so narrow. The elderly pt was asked to sign her name and wait in the hallway full of people. Granted she is 90 years old and the staff was made aware that she can not stand for prolonged periods. Meanwhile, I hear another lady asking for her lab report. She was given the wrong report twice. Shortly after a pt that was scheduled for 10:00am shows up and they take her first. This gets out-lash from pts who were all scheduled for 1:00. Yes there are multiple pts scheduled for the same time. I can maybe understand running an office like this pre-pandemic times but not now. If you want to catch COVID going to see the doctor then by all means take your chance. I am relieved that this is not my doctor but feel bad for all of the pts that have to come here. I have been to other doctor’s offices and they are not run this way given the current situation.