Dr. Anthony Ng

Horrible!! The desk staff is Horrible and they don't work well. I have taken Canadian medical exam here. But they don't send results even it passed 3 weeks! Terrible for immigration medical exam.

Worst possible front-desk manners and customer service by any standards: completely rude, insensitive, unorganized and unprofessional. Once/if you survive those administrative staff and pass the front desk, the doctor and the nurses inside the clinic are actually very knowledgeable and helpful.

0 STARS if available. The worse customer service ever, especially the billing department. This office required my wife to pay upfront for the procedures she received and claims that the amount they charged are our deductibles. Was advised they will refund money when EOB is out. EOB has been out and appears that the amount they charged claiming to be our deductible is the amount they billed the insurance for the procedures. They are not proactive with refunding money. I had to call to ask for refund back. The front desk gave me the run around about asking billing department to call me back but does not know when it would be. I pressed to speak to someone and finally reach someone in the billing department. While speaking to this person from billing, I was given another run around that they have not received all the EOB and only have 1. I asked why this one was not refunded. Her answer was they are waiting for the other EOBs and provide 1 refund so it doesn't mess up their accounting. I questioned her why taking payment for each of my wife's procedure doesn't mess up their accounting and told her that other providers actually give patients the option of being billed for any deductibles once the EOB is out. Our conversation goes on.... Then she slipped her tongue and mentioned that her system shows 2 EOBs (not 1 that she claimed when our conversation started). She still can't refund me because of not receiving the other EOBs. I was advised I need to speak to a manager that is barely there. If you have a deductible they are quick to take upfront payment in order to have any procedures done and tell you that the amount they are charging is your deductible amount. However, they will hold on to your money and probably not refund you if you're not proactive yourself in monitoring your EOB and calling them about refunding it. Avoid this practice at all cost!

Been to this office couple years, however it's getting worse during this year, either they are short of people or hired some unprofessional people to be the front desk. Every time when call to the office, first respond is "please hold" then takes them forever to back to you or even direct the phone call to the answering system. If not necessary, I will definitely not call them. When leave a message to the billing person, always said she's not working on the date you call , even called on the date was told she worked, someone else would said she's not working on that date. What kinds of medical office which you can't talk to the person and never get back to you even leave a message. I am so disappoint with their services, it changed a lot from the first date I went there. I have to think about to switch to the other more professional place.