Frequently Asked Questions

Certainly Club

What is the Certainly Club?
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The Certainly Club is an $80/month membership that gives you $90/monthly to use toward booking providers and medical-grade skincare. Members get exclusive discounts with top board-certified providers and top skincare brands, like Skinceuticals, Obagi, and more.
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How do I cancel?
You can cancel your membership at any time by logging in, going to your "Dashboard" and selecting "Cancel membership"

However, rejoining is only available every 6 months.
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Are membership fees refundable?
No, membership fees are nonrefundable.
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Is the membership transferable or sharable?
Memberships are individual and tied to one patient profile.

Certainly Club Discounts

What savings do members receive?
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Members pay $80/month and receive $90/month to spend on treatments and skincare products. That is $120/year in extra value just from your balance. Your balance rolls over, so it never expires. Members also save up to 10% on fillers, microneedling, and more. For example, a member who gets Botox twice a year and a filler treatment could save over $250/year on top of their monthly balance.

We’re constantly expanding member benefits with new treatments and exclusive savings, so stay tuned for updates as we add more!
Can I use my membership at any provider on Certainly?
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Certainly Club pricing is offered exclusively through “Certainly Club” providers: a hand-picked roster of board-certified doctors, nurses, and PAs. We continuously grow this network in response to member demand.
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Are there any restrictions?
Certainly Club discounts are only available when booking with providers you’re seeing for the first time, or if you’re returning to a provider you previously booked via Certainly.

If you’ve ever seen a provider before booking through Certainly, the discounted rates don’t apply.
Contact our support team