Frequently Asked Questions

Certainly Health is a healthcare marketplace to book medical and cosmetic care with price transparency.
 
Consumers can compare and book the best health providers with upfront costs, including for services that are covered by your health insurance.

It’s often difficult or not possible to know upfront how much healthcare will cost. In fact, the same service can vary in cost by as much as 10x across doctors. But there's historically been no easy way to see how much different treatments cost or how prices could differ by going to different doctors.

This is true for both medical and cosmetic procedures, which may or may not be covered by health insurance. For services covered by insurance, Americans on high deductible health plans (HDHP) must pay for most of the cost of care until their out-of-pocket max is met.

Certainly Health creates price transparency for you to compare and book the best provider for you while knowing how much you can expect to pay. In addition, for cosmetic procedures that are not covered by insurance, Certainly negotiates Exclusive Certainly Discounts with top providers to ensure you get the highest quality care at the best possible prices.

Kevin is Certainly Health’s CEO and cofounder. After graduating from Stanford, he worked at Uber where he was a founding member of the Uber Health team.

Daryl is Certainly Health's CTO and cofounder. After graduating from Cornell, he built augmented reality games at Snapchat, built autonomous cars at Xiaopeng Motors, then started a food delivery marketplace.

Certainly partners with top providers across NYC to offer Exclusive Certainly Discounts. These negotiated discounts ensure you get the highest quality care at the best price possible.

You must book your first appointment with a provider as a new patient through Certainly to access Exclusive Certainly Discounts. If you have previously seen the provider without booking through Certainly, they may choose not to apply the discount.

After booking a provider offering an Exclusive Certainly Discount, you’ll receive a QR code. At your appointment, show the code to the provider. If you chose “Pay Now” during checkout, the code shows the provider you’ve paid and redeems your purchase at the discounted rate. If you chose “Pay Later” during checkout, the code applies your discount before charging your card.

When you “Pay Now,” you pay at the time of booking to redeem the best available discount for your treatment. Your credit card is charged immediately, and a QR code is generated for you to show at your appointment.

When you “Pay Later,” you do not pay anything at the time of booking your appointment. You only pay if you receive treatment at the office. You’ll receive a QR code to apply your Pay Later discount at the office, but the Pay Later discount usually won’t be as high as the Pay Now discount.

When you choose to “Pay Now,” you’re able to access the best available discount for treatments with the provider. The price you pay is credited toward any treatment with that discount applied. Your credit is directly tied to the dollar amount paid, rather than a specific treatment (e.g. the defined number of units of Botox). This means that your payment covers the cost of the treatment you receive in that visit.

For example, if you pay $800, and during your visit you redeem $500 of treatment, the remaining $300 of value will be credited toward future visits.

Show your QR code to the provider at your appointment, which will redeem your purchase.

During your consultation with the provider, if you decide to change or add treatment beyond what you prepaid (for example, adding additional Botox units or changing to filler), your upfront payment acts as credit towards your final treatment cost. The Pay Later discount will apply to any remaining charges.

If your treatment costs less than what you paid upfront, the remaining dollar value will be credited to your Certainly account. You can use this credit towards future bookings with any eligible providers on Certainly, not just the one you booked.

Yes, leftover credits can be applied to other eligible providers on Certainly. Note that prices may vary between providers, so the same treatment may have a different cost with a new provider.

In both situations, your payment is non-refundable, but it acts as Certainly credit for future bookings. You can use your credit for a rescheduled appointment with the same provider, or you can apply it to appointments with other eligible providers on Certainly.

Only providers offering Exclusive Certainly Discounts have Pay Now options. When browsing for providers, if a discount is shown, then you can Pay Now. 

Visit your Dashboard to view your remaining credit balance.

Your credit is valid until the expiration date specified at the time of your original payment

All bookings come with Certainly Price Protection, which guarantees you won’t owe more than the prices listed for services based on your insurance.

After your insurance company sends an Explanation of Benefits (EOB) with the final amount due to the provider, we'll charge your card for the cost of services done during the visit.

If your insurance company sends an EOB that says you owe more than the amount listed in the Certainly Price Protection package, email a PDF or photo of the EOB to support@certainlyhealth.com, and we will pay the difference on your behalf.

Prices with "up to $..." are estimates of the maximum amount you may be billed by a provider if you don't pay through Certainly Health. Unpredictable insurance eligibility rules can lead to wide variances in each patient's out-of-pocket cost (e.g., if a patient ends up being out-of-network). Paying with Certainly Price Protection ensures you will see exact, guaranteed prices for the services listed under a provider.

Your card will not be charged until after you receive an Explanation of Benefits (EOB) from your insurance company.

We will pay the provider for you for any of the services listed in your Certainly Price Protection package.

If the provider performs any services not listed in your Certainly Price Protection package, you will be liable and have to directly pay the provider for those services.

You can if you’d like! Certainly Price Protection simply ensures you won’t owe more than the prices listed for the specified services. You’re free to pay the provider directly if the amount you owe is less than or equally to the prices listed in Certainly Price Protection. You will never be double charged.

Yes. All billing will go through your insurance just like any other visit.

Currently, our platform only supports patients with the listed insurance plans when searching, though we are working to add all insurance plans. Contact support@certainlyhealth.com to request we prioritize your insurance plan. Unfortunately, we are not able to support uninsured, Medicare, or Medicaid patients at this time.

Upon evaluating your specific condition, the provider may do more or fewer services that could change the final cost.

The predicted total shown is for services often done during similar patient visits with the same visit reason.

Simply Log In or Sign up with the email you used to book the appointment. View your Appointments to cancel or reschedule. Links to cancel or reschedule an appointment can also be found in your confirmation email.

Every provider has their own cancellation, rescheduling, and no-show policies. You will see the policy when you book your appointment and in your confirmation email. If necessary, you will be liable to pay any cancellation fees.

Yes, your friend needs to be a new Certainly user to be eligible for a referral.

Your friends should use your referral link to sign up. Then they will receive credit in their account to use for their first cosmetic appointment booked through Certainly.

You will receive your referral credit after your friend has paid for their cosmetic treatment from a provider booked on Certainly.

Your credit can be applied towards any provider booked on Certainly for cosmetic treatments. Cosmetic treatments are any services not covered by health insurance, such as Botox (including forehead, TMJ, hyperhidrosis, etc.), fillers, microneedling, and similar treatments.

You can use your credit for any new client visits or for any provider you've previously booked through Certainly.

Before completing your booking with a provider, you will see a confirmation of whether or not you can apply your credit.

Go to “My Dashboard” from your account page. You’ll see your total credit amount there.

If you encounter any issues with applying your credit, please contact our support team at support@certainlyhealth.com.We will assist you in resolving the issue.

The Certainly AI assistant is a virtual assistant, not an actual person. It offers personalized insights to help you book the best cosmetic appointment for you. 

Our AI assistant uses artificial intelligence in two ways.

Our AI assistant is designed to help you with questions about cosmetic services, recommendations for treatments, information on providers, pricing, and booking. It may not be able to provide answers to questions outside of these areas.

Our AI assistant's recommendations are based on data provided by providers, including the types of treatments and common usage patterns, and specific feedback from other customers. Additionally, when you upload an image, the image is analyzed using AI specifically designed for cosmetic needs.

Yes, our AI assistant can guide you to available providers and help you navigate the booking process, but the actual booking confirmation will be handled on the Certainly Health website.

Yes, conversations are recorded for quality assurance and improvement of our responses. However, all data is stored securely and used solely for internal improvement and support purposes. We do not share or sell your data.

To learn more about our privacy policy, click here.

No, our AI assistant is not a substitute for professional medical advice. She is trained to offer guidance specific to cosmetic procedures but cannot provide diagnoses, medical advice, or treatment plans.